Jumia, Africa’s leading e-commerce platform, has been honoured by the Lagos State Consumer Protection Agency (LASCOPA) for its outstanding commitment to consumer satisfaction, fairness, and transparency.
The company received the Consumer-Friendly Business Award at the inaugural Consumer Service Week Awards 2025, held on Tuesday, September 30, at Adeyemi Bero Hall, The Secretariat, Alausa, Ikeja.
Organised by LASCOPA, the awards spotlight organisations that champion consumer rights and ethical business practices across Lagos State. This year’s edition, themed “Fairness, Transparency, and Trust: Strengthening Consumer Confidence in the Marketplace,” recognised Jumia’s leadership in delivering seamless, consumer-friendly shopping experiences, upholding fair return and refund policies, and maintaining responsive customer service that builds trust and accountability.
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Commenting on the recognition, Marilyn Oruwari, COO, Jumia Nigeria, said “We’re truly honoured by this recognition from LASCOPA. For us at Jumia, everything begins with the customer, from building digital tools that make shopping safer and easier, to resolving issues swiftly and fairly. This award is a testament to the passion of the Jumia team, whose dedication to innovation and integrity keeps us growing stronger. Through technology and teamwork, we are committed to building a marketplace Nigerians can rely on, one that’s fair, transparent, and always improving.”
As the Lagos State agency tasked with safeguarding consumer interests, LASCOPA created the Consumer Service Week Awards to encourage responsible engagement and spotlight brands that uphold the highest standards in service excellence.
Over the years, Jumia has invested in consumer education, robust dispute resolution mechanisms, and efficient after-sales support; pillars that not only protect shoppers but also strengthen Nigeria’s digital economy.
Oruwari added, “Our goal remains simple: to make everyday life easier through technology, trust, and transparency. This award belongs to our customers and partners who inspire us to keep innovating responsibly.”
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