First City Monument Bank (FCMB) is celebrating its Customer Service Week from October 6 to 10, with the theme “Mission: Possible,” emphasizing that no goal is beyond reach with the right tools, teamwork, and commitment to customers. Yemisi Edun, Managing Director of FCMB, said, “At FCMB, we seize every opportunity to provide excellent service. We are proud to celebrate our customers and employees, whose dedication drives our success.”
The bank’s customer-first approach is yielding strong results, with a Net Promoter Score (NPS) of 74% in August 2025, surpassing the industry average. Digital banking NPS has also increased from 71% to 75%, demonstrating improved customer satisfaction.
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Felicia Obozuwa, Executive Director of Corporate Services & Service Management, added, “We deliver solutions that add value to our customers’ lives. Customer Service Week is an opportunity to thank our customers for their loyalty and our employees for their dedication.”
To celebrate, FCMB executives, including the Managing Director, are engaging with customers, presenting them with special gifts, and recognizing children with Kiddies’ accounts. The bank is also rewarding its top 50 customers for their loyalty.
Employees are central to the celebration, participating in peer-to-peer recognition sessions, interdepartmental competitions, and a Bankers Game Show and Theme Song Contest. The week will culminate in a hybrid gathering, uniting employees physically and virtually to close the celebrations.
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